Support Center
If you have a problem with an order, payment, Player ID/UID, account access, or another MuqPro service, start here.
When contacting us
To help us investigate quickly, have your Order ID if available, the phone number or email on the account, the service name, and a short description of what happened. Never send an OTP, password, PIN, API key, or other secret information.
What we can help with
- An order that is pending, failed, or not yet received.
- A payment was charged but the order did not start correctly.
- Player ID/UID or player-name verification.
- Duplicate order or duplicate payment.
- Refund requests and order investigations.
- Login, email/phone verification, and account access.
WhatsApp Support: [muqpro_support_button]
Some digital orders depend on an external service provider. If provider investigation is required, MuqPro will share the confirmed status information when it becomes available.
