FAQ

How do I place an order?

Choose a service, enter the required details such as Player ID/UID when applicable, verify the information, then follow the payment steps.

How long does an order take?

Timing depends on the service, payment, and provider. The order status in your account is the first place to check progress.

What if my order is Pending?

Pending does not mean the order failed or that a refund has automatically happened. Wait for the final status, or contact Support Center if it remains pending for an unusual amount of time.

What if I enter the wrong Player ID/UID?

You are responsible for the details you confirm. If a digital service is delivered to an incorrect account/UID you provided, reversal is usually not possible after delivery. If MuqPro shows player-name verification, confirm the name before continuing.

Can I cancel an order?

An order that has not yet been sent for fulfillment may sometimes be stopped. Once fulfillment starts or a digital product is delivered, cancellation depends on the provider status and Refund Policy.

When can I receive a refund?

A refund may be considered when a confirmed payment did not result in delivery, a duplicate charge/order is confirmed, or a MuqPro/provider error is established. See the Refund Policy for details.

How do I protect my account?

Never share an OTP, password, or verification code. If you see activity you do not recognize, contact Support Center as soon as possible.