Siyaasadda Lacag-celinta

Markii ugu dambeysay la cusbooneysiiyey:  11/08/2026

MuqPro wuxuu iibiyaa adeegyo dijitaal ah oo mararka qaar si degdeg ah loogu diro account, Player ID/UID ama adeeg saddexaad. Sidaas darteed refund-ku wuxuu ku xiran yahay waxa dhab ahaan ku dhacay payment-ka iyo delivery-ga.

1. Xaaladaha refund la tixgelin karo

• Payment si sax ah loo xaqiijiyay laakiin order-ka/adeegga aan la keenin kadib baaritaan.
• Duplicate charge ama duplicate order oo system/payment provider error ah la xaqiijiyo.
• Adeeg ama quantity khaldan oo MuqPro/provider-ku geeyay, iyadoo customer-ku bixiyay xog sax ah.
• Order terminally failed/cancelled oo lacagtu dhab ahaan ku qabsoontay una baahan reconciliation.
• Xaalad kale oo sharciga khuseeya uu waajibinayo.

2. Xaaladaha aan caadi ahaan refund lahayn

• Digital product/credit si sax ah loo geeyay xogta uu customer-ku xaqiijiyay.
• Customer-ku geliyay Player ID/UID, server, phone number ama account khaldan, kadibna delivery-ga si aan laga noqon karin loogu diray xogtaas.
• Customer-ku beddelay maskaxdiisa kadib fulfillment-ka digital-ka ah.
• Dib-u-dhac keliya iyadoo order-ku wali Pending/Processing yahay oo aan failure kama dambays ah la xaqiijin.

3. Pending, failed iyo cancelled

Pending/Processing: refund si otomaatig ah looma go’aamiyo; marka hore status-ka provider/payment waa la xaqiijiyaa. Failed/Cancelled: haddii payment uusan capture noqon, wax refund ah oo lacag ah looma baahna; haddii lacag dhab ahaan laga qaaday, MuqPro wuxuu sameeyaa reconciliation ka hor go’aanka.

4. Wrong UID / account details

Hubi xogta ka hor checkout. Haddii player-name verification la heli karo, xaqiiji magaca. Haddii delivery si sax ah loogu fuliyo UID/account aad adigu gelisay laakiin uu khaldan yahay, MuqPro ma ballanqaadi karo in credit-ka laga soo celin karo provider-ka.

5. Sida refund request loo gudbiyo

La xiriir Support Center adigoo wata Order ID, phone/email-ka account-ka, adeegga, amount-ka iyo sharaxaad kooban. Screenshot ama provider evidence waxaa lagu weydiin karaa marka ay baaritaanka caawiso. Ha dirin OTP, PIN ama password.

6. Habka lacag-celinta

Marka refund la ansixiyo, habka loo celinayo wuxuu ku xirnaan karaa payment method-ka, provider-ka iyo xaaladda transaction-ka. MuqPro wuxuu kuu xaqiijinayaa habka saxda ah marka baaritaanku dhammaado; policy-gani ma ballanqaadayo waqti ama channel aan provider-ku xaqiijin.

7. Chargeback/dispute

Haddii aad qabto transaction aadan aqoon ama arrin aan la xallin, la xiriir Support Center si degdeg ah. Fraud ama chargeback abuse wuxuu keeni karaa baaritaan iyo xaddidaad account iyadoo xuquuqda sharciga ah ee customer-ka la ilaalinayo.